Terms & Conditions
ff4u Platform

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") are a binding agreement between you ("User" or "Member") and ff4u ("Company", "us" or "ff4u platform"). By accessing the ff4u website, registering an account or using any services provided by ff4u, you agree to be bound by all provisions of this Agreement.

If you do not agree with any part of these terms, you are not permitted to use the ff4u platform. ff4u operates under international licensing and provides online gambling services including slots, live casino, sports betting and mix parlay to eligible users.

2. User Eligibility

To register and use the ff4u platform, you must meet the following requirements:

• Be at least 21 years of age on the date of registration
• Be an individual acting on your own behalf and not as an agent or proxy for a third party
• Not be located in a territory or jurisdiction where online gambling is prohibited
• Not have been previously banned or barred by ff4u
• Be capable of making independent legal decisions

ff4u reserves the right to request proof of identity at any time for the purpose of age and identity verification. Documents that may be requested include an identity card (MyKad), passport or other relevant official documents. Failure to provide the requested documents within the specified period may result in account suspension or closure.

3. Registration and Account Management

Each user is permitted to hold only one (1) active account on the ff4u platform. Registering multiple accounts under the same individual — whether using different names, email addresses, mobile numbers or payment details — is strictly prohibited and constitutes a serious breach of these terms.

During the registration process, users are required to provide accurate, complete and up-to-date information. Required information includes full name as shown on the identity card, active mobile number, valid email address and preferred payment method. ff4u is not responsible for any loss arising from inaccurate registration information.

Users are fully responsible for keeping their account password secure. Passwords must not be shared with anyone. ff4u will not be held responsible for any unauthorised access resulting from a user's failure to protect their login credentials.

4. Deposits, Withdrawals and Payments

ff4u supports a range of deposit and withdrawal methods suitable for Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency (USDT, BTC, ETH).

The minimum amount for each deposit transaction is RM10 for all payment methods. The minimum withdrawal amount is RM50. Withdrawal processing time is between 30 minutes and 3 hours, subject to required security checks.

• All deposits and withdrawals must use a payment method registered under the same account holder's name
• Transactions through third parties are not permitted and may result in funds being frozen
• ff4u reserves the right to carry out additional checks on withdrawal requests that require further verification
• Funds obtained through fraudulent activity or money laundering will be fully seized
• Withdrawals involving bonuses are subject to wagering requirements being met first

ff4u does not charge any additional fees for processing deposits or withdrawals on the platform's end. However, individual payment service providers may impose their own charges which are beyond ff4u's control.

5. Bonuses, Promotions and VIP Programme

ff4u offers a 100% welcome bonus on the first deposit up to a maximum of RM300. This bonus is subject to a wagering requirement of 15 times the bonus received before any bonus funds can be withdrawn.

As a specific example: if you deposit RM100, you receive a RM100 bonus, bringing your account balance to RM200. The wagering requirement to be met is RM100 × 15 = RM1,500. For a deposit of RM800, the bonus given is RM300 (maximum limit), bringing the balance to RM1,100, with a wagering requirement of RM300 × 15 = RM4,500.

The ff4u VIP programme consists of three (3) tiers:

• Bronze: weekly cashback up to 0.3%
• Silver: weekly cashback up to 0.7%
• Gold: weekly cashback up to 1.0%

VIP tier advancement depends on the user's betting activity level. ff4u reserves the right to modify, suspend or terminate any promotion at any time without prior notice. Bonus abuse — including using multiple accounts to claim the same bonus — will result in cancellation of all bonuses and closure of the related accounts.

6. Prohibited User Conduct

Users of the ff4u platform are strictly prohibited from doing any of the following:

• Using automated software, bots, scripts or other technological tools to access or interact with the platform
• Attempting to exploit bugs or technical vulnerabilities in the ff4u system
• Cooperating with other players to manipulate game outcomes (collusion)
• Depositing funds obtained through unlawful means or illegal activity
• Impersonating ff4u staff or other users
• Making false claims or fraudulent disputes with payment providers
• Spreading unlawful, offensive or threatening content through the platform

Any violation of the above prohibitions will result in immediate action, including account suspension, fund freezing, permanent account closure and/or reporting to the relevant authorities where criminal elements are involved.

7. Intellectual Property Rights

All content on the ff4u platform — including but not limited to interface design, logos, text, graphics, software, databases and source code — is the exclusive property of ff4u or its relevant licensors, and is protected under applicable copyright and intellectual property laws.

Users are not permitted to copy, redistribute, republish, modify or create derivative works from any content on the ff4u platform without first obtaining written permission from ff4u. Any unauthorised use may result in legal action.

8. Disclaimer and Limitation of Liability

The ff4u platform is provided "as is" without any express or implied warranties. ff4u does not guarantee that the platform will always be free from technical disruptions, errors, viruses or security vulnerabilities.

ff4u will not be liable for any direct, indirect, incidental or consequential losses suffered by users arising from:

• Temporary disruption or unavailability of the platform
• Game or betting outcomes that are not in the user's favour
• Losses arising from account security breaches due to user negligence
• Delays in transaction processing caused by third-party payment service providers
• Exchange rate fluctuations in cryptocurrency transactions

9. Data Protection and Privacy

ff4u is committed to protecting users' personal data in accordance with its established privacy policy. All personal information collected during the registration process and use of the platform is processed in accordance with the ff4u Privacy Policy, which can be referenced separately.

By using the ff4u platform, users agree that their personal information may be used for identity verification, transaction processing, fraud prevention and marketing of relevant ff4u services. ff4u will not sell or disclose users' personal information to third parties without user consent, except where required by law.

10. Account Closure and Self-Exclusion

Users may request voluntary account closure at any time by contacting the ff4u support team. Before the account is closed, any valid remaining balance will be processed for withdrawal subject to standard security checks.

ff4u also provides a self-exclusion option for users who wish to stop gambling activity for a set period. Users who need assistance related to problem gambling may contact the support team for information on available control tools.

ff4u reserves the right to suspend, restrict or close a user's account unilaterally where there is reasonable cause, including violation of these terms, suspicious activity, or at the request of a competent authority.

11. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of ff4u's international licensing jurisdiction. Any dispute arising in connection with this Agreement will first be attempted to be resolved through voluntary negotiation between the user and ff4u.

If a resolution cannot be reached through negotiation, the parties agree to refer the dispute to arbitration or a dispute resolution body appointed by ff4u's licensing authority. Decisions made are final and binding on both parties.